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Acute conditions and emergencies

When you're not sure, call. We'll help you decide.

Better to call unnecessarily than to neglect something. We're here 24/7. We'll help you quickly find out what's happening — and what to do next.

Call now: +420 778 011 112

We're at the clinic 24/7. Tell us what's happening — we'll help you decide what to do next.

Veterinarian examining a dog at the clinic

When to call emergency

Call immediately if your pet:

is struggling to breathe
or gasping for air
is apathetic, unresponsive
or has collapsed
is repeatedly vomiting
or has bloody diarrhoea
is in severe pain
(whining, restless, aggressive when touched)
has been injured
(hit by car, fall, bite)
can't urinate or
repeatedly tries without success
has seizures or
neurological symptoms
has ingested a dangerous substance

Not sure?

We understand it's hard to tell what counts as acute.

We don't practice medicine over the phone, but we'll help you decide whether it makes sense to come in right away.

Call non-stop +420 778 011 112

Often true

Better to come in unnecessarily and have peace of mind than to neglect something and regret it later.

Woman with a phone and a dog lying on the floor

How it works at our clinic

1
We discuss your pet's condition together over the phone.
2
We arrange your arrival at the clinic, or we pick you and your pet up in our own vehicle.
3
On arrival, we take you in without unnecessary waiting (within our capacity).
4
We perform a clinical examination and suggest next steps.
5
We have immediate diagnostics available (blood, X-ray, ultrasound).
6
If needed, we hospitalise the animal.

For patients brought to the clinic we perform basic and specialised diagnostics (clinical examination, blood tests, ultrasound, X-ray and other examinations, including specialised ones based on availability). Based on these examinations we then start treatment (conservative, medication or surgical).

Our goal is to quickly find out what's happening — and start solving the problem as soon as possible.

Why call before
you set out

We are not a “walk-in waiting room”.

Calling allows us to:

Prepare for your case
We'll know what you're coming with and can get ready for it.
Minimise your wait
We'll prepare everything in advance so you don't wait unnecessarily.
Guide you on what to do on the way
We'll advise you on how to proceed before you reach us.